Answer the dead-fridge call in 30 seconds. Log the part and its cost from the kitchen. Know if the $185 diagnostic and $340 part repair beats your 35% margin target.
Start for $1 →$1 for 14 days, then $19/mo. Card required. Cancel any time.
The $1 trial is Starter. Dispatch, two-way texting and job costing are on Crew ($39/mo).
The 5 things that decide whether the diagnostic call turns into a profitable two-trip repair or a money-losing four-trip nightmare. Same-day diagnostic dispatch, a price book for tracking parts and cost, a customer portal for quotes and repair status, real margin per job for parts and labor and the second trip, and address notes saved with appliance specs so the warranty claim isn't a 90-minute hunt. All in one app. Built for the tech who's replaced an LG linear compressor in a 4-door French-door fridge with the customer watching from the breakfast nook.
The dead-fridge call comes in at 9:14am. Drag it to your closest tech with the right diagnostic gear. An automated text goes out: David is on his way. ETA 38 minutes. Diagnostic fee $95, applied to repair if you choose to proceed. No surprises at the door.
Tech identifies the LG LFXS28968S compressor failure on-site and logs the part, its cost, and the labor estimate on the job with a custom field. Customer sees the part cost and the labor estimate on the quote before he leaves the house. You still order the part yourself, but the number is on the job the moment you know it.
Customer sees the diagnostic results, the quoted repair, and the scheduled repair date, with no login required. No call us next week to check status. Customer pulls up the portal Saturday morning and sees the repair is scheduled Wednesday at 10am.
Diagnostic fee, part cost, your part markup, two trips of labor, drive time: enter them on the job and job costing tracks the margin. For example, a $340 LG compressor repair could show 41% margin after the second trip, a $135 washer pump 67% for in and out same day, and an $850 dishwasher control board 18% because the part was wrong twice.
Save brand, model, serial, install date, warranty status, and prior repair history on the property profile. When the customer calls back in 8 months, your tech pulls up the address and sees the LG fridge is now 4 months past the parts warranty. The conversation is honest from the first sentence.
Starter is $19/mo. Texting, AI and dispatch start on Crew at $39. The phone line and AI receptionist are on Business at $79.
Appliance repair is a two-trip business with one-trip economics. Trip one is the diagnostic. Trip two is the repair after the part comes in. The shops that win make the second trip a 35-minute install. The shops that lose make it a third and fourth trip because the wrong part shipped or the diagnostic missed the secondary failure.
Claver structures every job around the two-trip cycle from the first call. Diagnostic fee captured up front on the quote. Part and cost logged on the job as soon as you know them. Customer sees the status in their portal. You schedule the repair the day the part lands. Shops that build the habit around this cycle stop bleeding margin to third and fourth trips.
The portal is the front door. Margin tracking is what tells you which repairs to chase.
When the dead-fridge call hits at 9:14am Tuesday, your dispatch board shows every tech's GPS location and what is currently in their truck. David is your closest tech with refrigeration gear and is finishing a washer install at 9:42am. Drag the diagnostic to Davids row. An automated text goes out in seconds: Davids on his way. ETA 38 minutes. Diagnostic fee $95, applied to repair if you choose to proceed. The customer stops Googling competitors. David opens the app and sees the address, fridge brand (LG), model (LFXS28968S), and the symptom (warm temps, no clicking from the compressor).
On-site, the diagnostic identifies the LG linear compressor failure, a known issue on this model. David checks the LCNB-3001 compressor's price with the supplier, logs it on the job at $385 with next-day air, and presents the customer with the full repair quote: $385 part and $95 already-paid diagnostic credited and $245 labor for the swap equals $630 total. Two-week parts warranty plus 90-day labor. The customer sees the breakdown, sees the repair beats a $1,800 replacement fridge, and signs. David orders the part himself before he leaves the kitchen, and books the repair for Wednesday at 10am.
After the repair, every part and every minute of labor is tracked on the job. A $630 LG compressor repair could show 41% margin after the second trip and the next-day air upcharge, a $135 washer pump 67% for in and out same day with the part on the truck, and an $850 dishwasher control board 18% because the wrong part shipped twice and you ate the freight back to the supplier. Now you know which brands and which repairs to chase, which to reprice, and which models to politely refuse next time.
Appliance and warranty notes are what make every callback profitable. LG LFXS28968S, install date November 2021 (purchased from Best Buy), parts warranty expired November 2024, prior repair April 2023 (ice maker assembly under warranty), customer prefers Saturday morning appointments, all saved on the property profile. When the customer calls back in 2026 about a different symptom, your tech pulls up the address and sees the fridge is now 4 months past parts warranty, the prior repair, and the customers preferences. The conversation is honest from the first sentence, not a 30-minute discovery call disguised as customer service.
And the customer portal closes the loop on the second-trip wait. Update the job as it moves and the customer pulls up the portal Saturday morning and sees: diagnostic complete, part on order, repair scheduled Wednesday at 10am, total quoted $630. No call us next week to check status. No I never heard back. The customer trusts the timeline because she can see it. The repair lands on Wednesday and you book the next two-trip job for the same week, instead of fielding three angry status calls.
Cancel anytime. 20-minute migration from your current tool.
$19/mo to start. $39/mo for growing teams. $79/mo for the full toolkit. AI summaries, app phone line, dispatch board, job costing, and customer portal. Same plans as every Claver page, no appliance upsell.
Every plan includes unlimited jobs, quotes, invoices, and Stripe payments. Texting, AI, dispatch and job costing start on Crew. The phone system and full back office are on Business.
Starter: $1 for 14 days, then $19/mo. · Cancel anytime · Your data exports as CSV
No marketing dance. The questions appliance repair owners ask before they sign up.
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