Restoration software for the insurance-claim job

Why restoration companies choose Claver

The most documentation-heavy trade

Restoration is the most documentation-heavy trade in the field service business. The carrier doesn't pay because you did good work. They pay because the file proves you did good work. Every photo you didn't take, every moisture reading you forgot to log, every air-mover placement you didn't document is a supplement that gets denied at month two.

The shops that win run two things differently. They document like the carrier is going to fight every line item because they will. They bill in milestones so they're not floating $24,000 of equipment and labor while waiting on a check that won't come for 90 days.

The documentation is the product. The water work is just what gets you in the door.

When the 2am pipe-burst call hits, your dispatch board shows every crew's GPS location and what's currently in their truck. Marcus has the extraction truck loaded out plus 6 air movers plus 2 dehumidifiers and is closest to the loss. Drag the job to Marcus. Customer gets an automatic text confirming the crew is on the way with an ETA. The customer stops crying. Marcus opens the app and sees the address, loss type which is Cat 2 water from supply line, affected square footage, the carrier on file which is State Farm, and any prior loss history at the address, logged as custom fields on the customer record.

The on-site documentation workflow

On-site, the documentation workflow is what separates a fast claim from a drawn-out supplement battle. Marcus structures the job around 60-100 timestamped photos, using job checklists and custom fields on the job. You get pre-mitigation conditions per affected room, moisture readings on the subfloor and drywall and baseboards which is 28% MC on the kitchen subfloor well above the 16% standard, the source of loss which is a failed Sharkbite fitting under the sink, the equipment placement which is 6 air movers plus 2 dehus mapped to the kitchen, dining room, and living room, and the daily drying readings. Every photo and every reading saves to the customer record. The PDF the adjuster opens at the end of mitigation is organized by room and by day, not scattered across a camera roll.

Drying logs are the part most shops underestimate. Carriers attack them first when they want to deny the supplement. For example, log day 1: kitchen subfloor 28% MC, dining 22%, living 18%. Day 3: kitchen 24%, dining 17%, living 14%. Day 5: kitchen 19%, dining 14%. Day 7: kitchen 14%. When the carrier asks why drying took 7 days instead of 4, you pull up the log and show the kitchen subfloor was 12 points above standard on day 1 and dropped on the expected curve for the equipment you placed, instead of trying to reconstruct it from memory.

The adjuster-ready photo report

Claver doesn't export to Xactimate directly. What it does is keep every line item, room-by-room photo, and note on the job, then export the whole thing as a photo report PDF or a CSV. Photo packages bundle by affected room. Room dimensions and other measurements live as custom fields on the job record. Your estimator opens the report and builds the Xactimate estimate from documentation that's already organized, instead of re-keying it from memory at midnight. Complete photo and moisture documentation gives the adjuster less reason to push back.

Milestone billing on the reconstruction side is what keeps you solvent through a long claim cycle. Mitigation invoice goes out the day drying completes. Reconstruction deposit at signing which is the homeowner deductible. Progress payments at framing, drywall, paint, and final, each sent as its own invoice from the job and paid by card or ACH from the link. You stop floating equipment and crew labor and materials while waiting on a slow-paying carrier. You stop turning down the next 2am call because cash flow is tight.