SMS Opt-In & Consent

This page documents exactly how Claver collects a customer's express consent before sending any text message, so carriers, reviewers, and customers can see the full opt-in flow in one place.

01Who sends the messages & who receives them

Claver (operated by Three Cords Collective LLC) is a field-service-management platform used by local trade businesses — HVAC, plumbing, electrical, landscaping, pest control, cleaning, and similar. A business that uses Claver sends transactional service texts to its own customers: appointment confirmations, "technician on the way" arrival notices, job-status updates, quotes, invoices, missed-call follow-ups, and replies to messages the customer sends. Each business texts from its own dedicated number on the Claver platform, and the business name appears in the messages. These are transactional messages only — no marketing or promotional texts are sent under this consent.

02How the customer opts in

The customer opts in on the booking / contact form of the business's website, which is powered by Claver. Next to the phone-number field is a consent checkbox that is unchecked by default. The customer must actively check it to receive texts. Consent is optional and is never a condition of booking or of any service — a customer can complete the booking with the box left unchecked, and if they do, no text messages are sent. Each opt-in is stored with a timestamp as a consent record.

This is a faithful reproduction of the consent checkbox as it appears on the booking form:

Book your appointment

Contact details

Phone

Unchecked by default · not a condition of booking · consent stored with a timestamp. A live booking form showing this checkbox: goclaver.com/book?slug=beta-demo.

03The exact opt-in language

The customer agrees to the following when they check the box:

"I agree to receive appointment reminders and other transactional text messages (SMS) about my service from this business. Consent is not a condition of booking. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Terms & Privacy."

04What the messages look like

Business → customer (appointment confirmation)Hi Dana, your appointment with Rack Electric is confirmed for Fri, Jun 12 at 8:00 AM. Reply STOP to opt out. Msg & data rates may apply.

Business → customer (technician on the way)Rack Electric: Your technician Adolfo is on the way and should arrive by 8:15 AM. Reply STOP to opt out. Msg & data rates may apply.

Message frequency varies — typically 1–4 messages per service appointment.
Message and data rates may apply. Neither Claver nor the business charges for texts; the customer's mobile carrier may.
Every message identifies the business by name and supports STOP.

05Opt-out (STOP) & help (HELP)

Customers can opt out at any time. Opt-out is enforced by Twilio at the carrier level and by Claver at the application level, and cannot be overridden by the business.

Customer → businessSTOP

Business → customer (opt-out reply)You have successfully been unsubscribed from [Business Name] and will receive no further messages from this number. Reply START to resubscribe.

Customer → businessHELP

Business → customer (help reply)[Business Name] (powered by Claver): For help, contact [email protected]. Reply STOP to unsubscribe. Msg & data rates may apply.

Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT (case-insensitive). Help keywords: HELP, INFO. Opt back in: START.

06Privacy of opt-in data

Claver does not sell or share mobile phone numbers, SMS opt-in data, or consent records with any third parties or affiliates, and never shares them for marketing or promotional purposes. Mobile opt-in and consent data is used only to deliver the messages the customer asked for. Full detail in our Privacy Policy and SMS Terms.

07Brand & contact

The messaging brand is Claver, operated by Three Cords Collective LLC, a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, USA. Website: goclaver.com. Messaging questions: [email protected].

08Note: account notifications to business owners

Separately, when a business owner signs up for Claver at goclaver.com, they may opt in (via a separate unchecked, optional checkbox at signup) to receive account-related texts from Claver — 2FA security codes and account alerts. That is a distinct, transactional owner-notification flow with the same STOP/HELP handling and the same privacy protections described above.